2019 Request for Information (RFI) - Customer Resource Center
Silicon Valley Clean Energy is building a Customer Resource Center for 270,000 residential and commercial electricity customers across 13 communities, covering energy efficiency, vehicle electrification, solar, battery storage, and EV charging to drive enrollment in clean energy programs and behavioral change. The platform will serve both early adopters and disadvantaged communities through education, product comparison tools, and implementation guidance, with SVCE open to fully integrated solutions, white-labeled third-party tools, or modular components that address specific outcome categories. SVCE seeks vendor input on platform architecture, back-end integration options, and leaner implementation pathways.
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AI overview
Silicon Valley Clean Energy (SVCE) is planning to deploy an online Customer Resource Center (CRC) that will educate customers about energy use, associated emissions, building and vehicle electrification and enable subsequent actions. The CRC is envisioned as a unified online resource accessible via the SVCE website (either fully integrated or through a white-labeled third-party tool) that will help customers reach outcomes such as becoming educated on topics of interest or selecting products/services. The CRC should support both residential and commercial customers across SVCE's 13-community service area (approximately 270,000 residential and commercial electricity customers). Target audiences include early-adopter and sustainability-minded customers (~20% of customer base) as well as harder-to-reach customers including multi-unit dwelling residents and disadvantaged communities. The CRC should address key outcome categories: (1) Awareness and Education - introducing customers to new behaviors, products or services; (2) Consideration and Decision-Making - providing data to compare options; and (3) Implementation - helping customers with installation and utilization steps. Topic areas include Energy and Emissions (energy use, emissions/carbon footprint, energy efficiency, grid integration), Mobility (electric vehicles, EV charging), and Built Environment (space heating/cooling, water heating, solar PV, battery storage, smart thermostats, cooking and other appliances). SVCE is open to responses addressing subsets of requirements and innovative components beyond those mentioned. Back-end integration with SVCE systems is encouraged but should be separated from costs, with a 'leaner' implementation option also described. The CRC should build regional community awareness of the SVCE brand and programs, increase program enrollment, enable behavioral changes to improve energy usage, and grow a community of engaged customers. SVCE seeks information on how solutions would serve as key elements in the planned CRC and how they would integrate with other solutions within a unified platform.
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Proposal Document
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