25-0092 Online Forms, Workflow, and Case Management Software

New Braunfels Utilities (NBU) is seeking a comprehensive Online Forms and Workflow solution with Case Management capabilities to support its 80,000-account customer base. The system must provide out-of-the-box solutions with minimal customization requirements while meeting the unique needs of a public utility agency. The solution should enable NBU staff to develop custom solutions with ease and flexibility.

Key objectives include improving customer experience, automating repetitive and time-consuming tasks, enhancing process transparency, and increasing overall operational efficiency. The solution should be user-friendly and scalable to accommodate NBU's growing account base. Respondents may be asked to provide further details and software demonstrations during the evaluation phase.

Important dates include a Pre-Proposal meeting on October 10, 2025, a Q&A deadline of October 23, 2025, and a final proposal submission deadline of November 13, 2025 at 8:00 PM (20:00). All submissions must be made through the OpenGov procurement portal.