Answering Service for Public Utilities Department
Collier County seeks bids for an after-hours, weekend, and holiday telephone answering service for its Public Utilities Department covering potable water, wastewater, and solid waste. Historically spending $60,000 annually. Bids due August 13, 2026.
Categories
Important dates
-
Published
-
Questions due
-
Submission deadline
Deadline passed
AI overview
Collier County Board of County Commissioners, through its Procurement Services Division, has issued Invitation to Bid (ITB) No. 26-8670 to establish a contract for an after-hours, weekend, and holiday telephone answering service for the Public Utilities Department. The Public Utilities Department is responsible for potable water, irrigation quality water, wastewater, solid waste collection, utility billing, customer service, and capital improvement project management. The selected contractor will provide professional call answering services to assist customers with concerns and questions outside of normal business hours.
The contract is expected to be a fixed-term service agreement. Historically, the County has spent approximately $60,000 annually on such services, though this amount may vary in the future. The solicitation includes a number of attachments, including required forms (Vendor Declaration Statement, Conflict of Interest Certification, Immigration Certification, Local Vendor Preference Certification, Reference Questionnaire), insurance requirements, purchase order terms and conditions, and the service agreement template. Bidders must complete and submit all required documentation as specified in the ITB.
Key dates associated with this solicitation include a Q&A deadline on August 6, 2026, at 5:00 PM ET (21:00 UTC), and a proposal deadline on August 13, 2026, at 3:00 PM ET (19:00 UTC). Submissions must be uploaded through the OpenGov procurement portal. Bidders are encouraged to review all specifications and terms thoroughly.
The evaluation of bids will be based on criteria outlined in the solicitation document. The County reserves the right to reject any or all bids. The awarded contractor will be expected to commence services upon contract execution and meet the service levels defined in the agreement. This procurement is open to qualified vendors capable of providing reliable, 24/7 call coverage and handling utility-related inquiries professionally.
Resources & contact
Proposal Document
View proposal documentSolicitation number
26-8670
Contact
- Emily Jackson
- emily.jackson@collier.gov
Unlock Full Access to Utility Proposals
You're viewing past opportunities. Start a free trial to see active RFPs right now, filter by your utilities, and get real-time alerts — no credit card required.
Already have an account? Log in