Automated Call Out System & Reliability Database

The City of Lakeland Electric Department, a municipally owned utility serving more than 100,000 customers in Lakeland, Florida, is seeking proposals from qualified vendors to provide an integrated program including hardware, software, and training for an automated labor call-out system. The system is designed to reduce the duration of electric service outages through improved workforce dispatch and management capabilities.

The scope of work encompasses the complete implementation of an automated call-out system integrated with a reliability database. Vendors must provide hardware components, software applications, comprehensive training for staff, and ongoing support. The system must be capable of integrating with Lakeland Electric's existing operational infrastructure and support the utility's emergency response and outage management operations.

Key dates for this solicitation include: Q&A deadline of July 18, 2024 at 9:00 PM EST; proposal submission deadline of July 30, 2024 at 6:00 PM EST. The proposal was released on July 1, 2024 and posted the same day. Vendors must comply with all insurance, safety, and occupational health requirements specified in the solicitation documents, including indemnification agreements and contractor safety evaluation forms. Detailed technical specifications and requirements are provided in the supplemental documentation.