CUSTOMER SATISFACTION SURVEY

Brownsville Public Utilities Board (BPUB) is seeking proposals for conducting a comprehensive customer satisfaction survey. This engagement involves designing and implementing a survey program to assess customer satisfaction with BPUB's utility services, including electric, water, and wastewater offerings. The survey will gather customer feedback on service quality, billing systems, customer service operations, and overall utility experience to inform organizational improvements and strategic planning.

The project encompasses survey methodology development, questionnaire design, data collection from residential and commercial customers across BPUB's service territory in the Brownsville, Texas area, statistical analysis of results, and delivery of a comprehensive report with findings and recommendations. The survey is intended to support BPUB's 2026-2030 Strategic Business Plan and assist in identifying areas for service enhancement.

Bid documents and additional information have been posted by BPUB's Purchasing and Procurement department. Two addenda have been issued (add100825 and add200825) that should be reviewed in conjunction with the main bid documents. Prospective bidders should contact Diane Solitaire at the provided email or phone number for clarification on any document access issues.