Customer Service Solution Consulting Services
JEA seeks a consultant to assess its Oracle Utilities Customer Care & Billing system and evaluate three strategic paths—including C2M and CCS functionality options—to determine the most cost-effective direction for its customer service operations. The engagement covers comprehensive evaluation of existing processes and system capabilities to support a go-forward decision on billing and customer care infrastructure.
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AI Overview
RFP to evaluate and select vendor to provide comprehensive assessment of JEA's existing Oracle Utilities Customer Care & Billing (CC&B) system and related business processes. Engagement to evaluate and compare three potential strategic paths to determine best value, including evaluation of C2M and CCS functionality.
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1412146046