Demand Response & Customer Communication Program

The City of Anaheim Public Utilities Department seeks proposals for a comprehensive Demand Response and Customer Communication Program. The program will be managed by the City of Anaheim, a major Southern California municipality serving over 340,000 residents across 50 square miles. The selected contractor will develop and implement demand response initiatives and customer communication strategies to support the utility's energy management and conservation objectives.

Key requirements include developing demand response programs that engage customers in load reduction during peak demand periods, creating effective customer communication strategies to promote program participation, and managing program administration including enrollment, outreach, and performance tracking. The contractor must demonstrate experience in utility demand response program design and implementation, customer engagement strategies, and communication program management for electric utilities.

Important dates include a Q&A deadline of February 8, 2025 at 1:00 AM Pacific Time and a proposal submission deadline of March 1, 2025 at 1:00 AM Pacific Time (though the summary references February 28, 2025 at 5:00 PM as the deadline). Responses should address all sections outlined in the RFP including introduction, RFP schedule, minimum qualifications, pricing proposal, performance and proposal requirements, agreement provisions, submission instructions, evaluation criteria, general terms and conditions, and scope of services.

The City will evaluate proposals based on contractor qualifications, experience with similar programs, proposed approach and methodology, pricing, and ability to meet program objectives. A pro forma agreement and detailed fee schedule are provided as attachments for vendor reference.