Cape Light Compact is soliciting proposals from qualified vendors to serve as Lead Vendor (LV) for the Residential Home Energy Services (HES) Program. The LV will provide comprehensive service delivery including: program management and administration; merit-based allocation of weatherization work orders to contractors; scheduling and technical assistance services; home energy assessments (Special Home Visits and Comprehensive Assessments); efficiency measures and customer incentives administration; HEAT Loan administration; quality assurance/quality control procedures; data transfer and reporting to Massachusetts Department of Energy Resources; marketing support; and coordination with Independent Installation Contractors (IICs) and Home Performance Contractors (HPCs). The program serves 1-4 family residential properties in the Cape Light Compact service territory (Cape Cod and Martha's Vineyard, covering 21 towns in Barnstable and Dukes Counties plus the two counties themselves, with approximately 200,000 electric consumers). The LV must be Building Performance Institute (BPI) accredited with BPI certified auditor training requirements for all field staff. Program goals estimate approximately 4,000 energy assessments annually (2016-2018). The LV will be responsible for developing and implementing all program forms, maintaining computerized database systems, recruiting and training internal personnel, procuring equipment and materials, managing toll-free hotlines, processing incentives, administering HEAT Loans, conducting quality assurance visits on weatherization projects, collecting and reporting program data meeting DOER Tier I and Tier II service requirements, implementing marketing campaigns, and managing multi-year project tracking. The LV must coordinate with statewide Residential Management Committee and Quality Assurance/Quality Control vendors, ensure all work meets Massachusetts Building Code and BPI standards, comply with lead-safe work practices, handle combustion safety testing, manage contractor networks, and resolve customer complaints. All work must be performed in accordance with Mass Save Home Energy Assessment Standards and Materials & Installation Standards, with detailed specifications provided for air sealing, insulation (attic, wall, floor, foundation), weatherstripping, duct sealing, heating system replacement, window replacement, lighting measures, and domestic hot water measures. The contract includes performance standards requiring professional service delivery, one-year warranty on work, and continuous program development coordination with Cape Light Compact.