Meter Procurement and Future Technology Enhancements

Palmdale Water District seeks to procure an advanced meter reading and metering infrastructure system capable of meeting current and future meter reading needs across its service area. The District serves approximately 28,000 accounts representing a population of 115,000 through both groundwater and surface water treatment sources. The scope of work includes provision and installation of a complete system encompassing meters with absolute encoders, software, hardware, mobile reading units (Advanced Meter Reading or AMR), permanently mounted data collector units (Advanced Metering Infrastructure or AMI), and comprehensive training and installation support.

The proposed system must be capable of reading meters using radio frequency (RF) or cellular technology while maintaining backward compatibility with the District's existing water meters through both wireless reading capabilities and direct manual keyed entry. All system components including software, reading equipment, meter interface units, and meters must be produced from ISO 9001 certified manufacturing facilities. The system shall improve meter reading efficiency, increase meter reader safety, and provide data to support customer bill complaint resolution, water conservation initiatives, and distribution system management.

Additionally, the District requires implementation of a customer portal with both customer-facing and backend customer service interfaces. The portal must provide usage and cost analysis capabilities including tiered rate information, leak detection notifications, and customer outreach functionality. The District currently utilizes Itron for data collection, TruePoint for customer service, Great Plains for financial management, Infosend for billing presentment, and multiple payment processing platforms. A Data Warehouse or Business Intelligence server will be implemented in 2021. The District employs a water budget tiered rate structure based on household occupancy and landscaped area.

Key dates include Q&A deadline of June 2, 2020 at 9:00 PM Pacific Time and proposal submission deadline of June 19, 2020 at midnight. Contact Scott Rogers, Engineering/Grants Manager, for procurement inquiries.