Online Rebate Processing & Energy Efficiency Platform

The Southern California Public Power Authority (SCPPA) seeks qualified respondents to provide an online rebate processing and energy efficiency platform for its eleven member cities and one irrigation district. The platform must include automated workflows for managing energy efficiency program operations from initial customer engagement through rebate fulfillment, digital customer enrollment with minimal manual intervention, and tools for processing and verifying rebates and incentives efficiently and accurately. The solution must integrate with utility billing systems to support real-time data synchronization and customer account management, support financing options where applicable, and include comprehensive tracking and reporting features to monitor program performance and ensure compliance with regulatory requirements.

Additional services requested include a digital energy efficiency online platform designed to promote awareness, education, and customer participation in energy efficiency programs, with lead generation tools, interactive online energy assessments, digital enrollment processes, customized marketing plans aligned with utility branding, and an integrated digital marketplace for qualified energy-efficient products. Digital home energy reports are also requested, which should deliver personalized reports utilizing advanced market segmentation, implement proactive customer outreach strategies, include tools for secure customer data collection, offer virtual energy efficiency assessments, and provide advanced energy calculations including current usage patterns, estimated savings, and suggested improvement measures.

All services shall meet industry-standard cybersecurity and privacy protections. Respondents must offer an automated rebate processing platform, be an established service provider with minimum five years of relevant experience, and be compliant with Payment Card Industry Data Security Standards. Key dates include clarification questions deadline of December 8, 2025, responses to clarification questions due December 9, 2025, proposal deadline of December 19, 2025 at 5:00 PM PDT, proposal review period from December 22, 2025 through January 9, 2026, potential interviews scheduled as necessary, selection of respondents for negotiation targeted for January 12-23, 2026, and Notice of Intent to Award expected in January 2026.

The procurement is collaborative in nature with varying member needs, and emphasis may be placed on proposals that can provide all requested services. Proposals should address how they meet each objective of the RFP, describe management and protection of customer and utility data, and comply with applicable customer communication requirements. All information provided is subject to California Public Records Act and California Brown Act disclosure upon completion of evaluations and release of Notice of Intent to Award.