Request for Proposals (RFP) for Customer Center and Data Management (CCDM) Professional Services
San Diego Community Power seeks a professional services firm to manage end-to-end customer center and billing operations for a community choice aggregator serving the San Diego region—including data exchange with utilities and CAISO, billing system operation, customer enrollment processing, settlement meter data calculation, and QRE reporting services. The initial contract runs three years with two optional one-year extensions. The scope spans customer inquiry support, rate and program implementation, account reconciliation, and CRM platform administration across a growing local programs portfolio.
Important dates
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Published
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Submission deadline
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AI overview
San Diego Community Power (SDCP) is seeking proposals from qualified individuals or firms to provide professional services for Customer Center and Data Management Services. These services include: managing the exchange and processing of data feeds between SDCP and IOUs, CAISO, and other business partners; supporting implementation of Board approved rates, programs, rebates, and credits; managing billing-related data and processes; operating a Customer Center to support customer inquiries; operating a Billing System; managing customer enrollment forms; calculating Settlement Quality Meter Data (SQMD); providing enrollment, billing, payment, and transaction reports; providing comparison of Account Receivables; providing Qualified Reporting Entity (QRE) services; ensuring high availability of interval data; supporting SDCP's enterprise-wide Customer Relationship Management (CRM) application; and providing capability to support SDCP Local Programs across Billing Operations and Customer Center Support. SDCP expects the initial contract term for this work to be three (3) years with the option of up to two additional one-year extensions.
Resources & contact
Proposal Document
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