Request for Proposals (RFP) for Data Management and Call Center Services
San Diego Community Power is procuring data management and call center services for its regional Community Choice Aggregation program, including customer account administration, electronic data exchange with SDG&E, billing and payment processing, and full-service customer contact center operations. The contract covers QRE services, customer information system maintenance, rate schedule management, meter data reporting, and billing settlement functions across the San Diego service territory.
Important dates
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Published
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Submission deadline
Deadline passed
AI overview
San Diego Community Power (SDCP) is seeking a firm (Contractor) to provide data management services and a customer service center for operation of a Community Choice Aggregation (CCA) program in the San Diego region. Services include: 1) Managing SDCP customer account data; 2) Exchanging customer usage, billing and payment data with San Diego Gas & Electric (SDG&E); 3) Responding to SDCP customer service calls; and 4) Addressing SDCP customer service issues. The scope of work encompasses electronic data exchange services, Qualified Reporting Entity (QRE) services, customer information system maintenance, customer call center operations, billing administration, rate schedule maintenance, reporting, settlement quality meter data provision, data tools implementation, and value-added services.
Resources & contact
Proposal Document
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