Silicon Valley Clean Energy (SVCE) seeks proposals for the design, solution structure, capabilities, implementation and ongoing support of a Customer Resource Center (CRC). The CRC is an online resource to enable customers to engage with SVCE programs and activities. The scope is divided into three sections: (1) Inspire - Top-Level User Interface with inspiration and engagement components including CRC framework/structure, website rework, and integrated marketing strategy; (2) Educate - Education tools providing detailed data and information for customers to compare options and choose products/services for key topics including Energy and Emissions, Mobility, Built-Environment, and Self-Generation & Resilience; (3) Act - Action tools enabling customers to take action such as purchasing products, scheduling installations, contacting EV dealers, and enrolling in programs. The CRC should serve approximately 270,000 residential and commercial customers across 13 communities in Santa Clara County. Key Topics include: Energy Use, Emissions and Carbon Footprint, Energy-Efficiency, Grid Integration, Electric Vehicles, EV Charging, Space Heating/Cooling, Water Heating, Smart Thermostats and Controls, Induction Cooking and Appliances, Solar PV, and Battery Storage. Bidders may respond to one or multiple sections. The solution must be mobile responsive, integrate with SVCE systems and data, maintain security compliance, provide customer support, include reporting/tracking tools, and enable leverage by other CCAs. Website must maintain current functionality including content authoring, multilingual support (Mandarin, Spanish, Vietnamese), analytics, workflows, and security. Target audiences include residential customers (approximately 250,000), multi-unit dwelling residents, disadvantaged communities, and small-to-medium commercial customers (approximately 20,000 accounts). Optional ongoing maintenance and optimization services may be included.