RFP for Call Center and Data Management Services
East Bay Community Energy seeks a call center and data management services partner to handle customer service operations and data infrastructure for up to 5 years starting January 2022. The contract covers comprehensive inbound/outbound call center operations alongside data management systems supporting a community choice aggregation utility's customer base.
Important dates
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Submission deadline
Deadline passed
AI overview
Request for Proposals to solicit proposals from qualified entities to provide Call Center and Data Management Services (CCDMS) to EBCE (now Ava Community Energy). The services are to start no earlier than January 1, 2022, with a maximum contract term of up to 5 years. The RFP solicits comprehensive call center operations and data management capabilities to support customer service and operational needs.
Resources & contact
Proposal Document
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