Supplemental Call Center Support Services
BWL seeks supplemental call center support services to enhance its existing operations. Proposals are due August 14, 2026 via IonWave. Vendor must submit Iran Economic Sanctions Act affidavit and comply with detailed scope of work.
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AI overview
The Board of Water and Light (BWL) is issuing this Request for Proposal (RFP) to solicit sealed proposals from qualified vendors to provide supplemental call center support services. The selected vendor will be responsible for delivering additional staffing and operational support to the BWL's existing call center operations. The scope of work is detailed in the attached document titled "BWL Call Center Support Services.docx", which outlines the specific requirements, service levels, and performance expectations. Vendors must submit their proposals in full accordance with the enclosed Scope of Work.
The solicitation process requires vendors to register and submit their proposals through the IonWave platform. Proposals submitted via email will not be accepted. The BWL reserves the right to reject any or all proposals, waive irregularities or technicalities in any proposal, and accept any proposal in whole or in part, which in the opinion of the BWL, is in its best interest. The BWL does not limit the methods or factors to be used for evaluation.
Key dates for this solicitation include: Issue Date and Time is July 31, 2026 at 09:52:29 AM ET; Question Cut Off Date is August 11, 2026 at 02:00:00 PM ET; Close Date and Time is August 14, 2026 at 02:00:00 PM ET. The accompanying bid documents include a Bid Invitation (PDF), Instructions to Bidders (DOC), Scope of Work (DOCX), Pricing Template (DOCX), Terms and Conditions for Services (DOCX), an Iran Economic Sanctions Act Affidavit Form (PDF), a Supplier Bid Response Tutorial (PDF), and an iPayables User Guide (PDF).
Vendors must complete and submit the Iran Economic Sanctions Act Affidavit as part of their proposal. All proposals must be submitted sealed through IonWave. The BWL encourages vendors to review all attached documents thoroughly and direct any questions to Nikki Bradshaw via email at nikki.bradshaw@lbwl.com. The BWL is located at 1110 South Pennsylvania Ave., Lansing, MI 48912 USA.
Resources & contact
Proposal Document
View proposal documentSolicitation number
202607317701
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