Request for Proposals for the design, development, implementation, and maintenance of an Energy Efficiency Program Management, Tracking, and Reporting System for Cape Light Compact JPE. The system will serve 205,000 customers across 21 towns on Cape Cod and Martha's Vineyard. Key requirements include: (1) Cloud-based solution with 24/7 availability and industry-standard backup; (2) Historical data management from 2001 to present (30,000+ energy assessments); (3) Multi-user access with role-based permissions for staff, consultants, and vendors; (4) Secure SFTP data exchange capabilities; (5) Comprehensive reporting for regulatory compliance including monthly, quarterly, and annual reports to Massachusetts Department of Public Utilities; (6) Call center activity tracking with customer intake and enrollment management; (7) Vendor invoice processing and payment request management; (8) Energy savings calculation supporting multiple fuel types (kWh, kW, Summer/Winter Demand, Natural Gas, Oil, Propane, Gasoline, Kerosene, Wood); (9) Customer master file management with automatic monthly uploads from Eversource; (10) Unit Test (UT) and User Acceptance Test (UAT) environments separate from production; (11) Post-implementation customer support with toll-free number and Help Desk services during business hours; (12) Data hosting within certified data center with SOC 1 Type 2 and SOC 2 Type 2 compliance; (13) Forward Capacity Market (FCM) reporting capabilities; (14) Support for multiple programs including Residential New Homes & Renovations, Residential Coordinated Delivery, Income Eligible programs, Commercial & Industrial programs; (15) Advanced features including Environmental Justice tracking, SIC code management, demographic data collection, and map/GIS integration; (16) Quality assurance testing throughout software development lifecycle; (17) Transition services from existing system; (18) Training manuals and on-site training events; (19) Responsive system performance returning search results within 10 seconds; (20) Mobile access capability (bonus feature); (21) Ability to generate custom reports with SQL Server Reporting Services (SSRS) or equivalent; (22) Power BI integration for real-time data analysis; (23) API capabilities for vendor data exchange; (24) Flexibility to accommodate future regulatory changes and evolving data requirements.